Free Basic Support Plan

I offer free basic support for each of the service I sell. This plan of support is best effort, this means that I will try to do my best to fix your issue as soon as possible keeping into consideration my personal commitments.

What does the free support plan include?

  • There is a bug in the website caused by malfunctioning code written by me.
  • My web hosting is slow.
  • Your website is not loading correctly due to my or my hosting fault.

What is not included?

  • The website is not working because you have broken something (eg. you have the source code and changed some code incorrectly).
  • The website is not working because there is an issue with your web server.
  • You have edited the DNS of your domain and now the domain is not poiting to my web hosting anymore.
  • You changed something in cloudflare configuration and broke it.
  • You have bought the source code and you don’t like how something has been implemented. For example you don’t like that online players are not live updated and you wanted it to update in real time. Or for example you think that is a better idea that character delete code is required at the registration and not automatically generated. Any of these changes is not covered in the basic support plans and it is considered as a customization (paid work).
  • Your server is using the PIN system and you want the players to be able to reset the PIN from the website. This implementation is not covered in the basic support plans and it is considered as a customization (paid work).

These are of course general example, but you get the idea of what is included and what not.

On-call Support

Everything else is included in this plan.

The fixed rate is 25 EUR/hour.